Privacy Policy

This Privacy Policy explains how HyperNeural.ai ("we", "us", or "our") collects, uses, and protects information about you when you visit hyperneural.ai (the "Site") or contact us by email. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

HyperNeural.ai is an AI solutions brand. For the purposes of UK data protection law, we are the data controller for personal data we collect through the Site and via direct correspondence. If you have any questions about this policy or about how we handle your personal data, please contact us at info@hyperneural.ai.

2. Information we collect

We may collect and process the following categories of personal data:

• Information you provide directly: for example, your name, email address, organisation, and the contents of any message you send when you contact us.
• Technical information: including your IP address, browser type and version, device type, operating system, referring URL, and pages visited.
• Usage information: aggregated and anonymised data about how visitors interact with the Site (for example, page views, time on page).
• Cookie data: small data files set by the Site or third-party services. See Cookies below.

3. How we use information

We use the personal data we collect for the following purposes:

• To respond to enquiries and correspondence you send us.
• To operate, maintain, and improve the Site.
• To understand how the Site is used and to improve performance and content.
• To comply with our legal and regulatory obligations.
• To prevent fraud, abuse, or unauthorised access.

We do not sell your personal data and we do not use it for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal basis for processing

Under UK GDPR, we rely on one or more of the following lawful bases when processing your personal data:

• Legitimate interests: for operating and securing the Site, responding to enquiries, and understanding how visitors use the Site, where our interests are not overridden by your rights.
• Consent: for non-essential cookies and analytics, where required.
• Legal obligation: where we are required to process data to comply with applicable law.

5. Cookies

The Site may use cookies and similar technologies to function correctly and to help us understand how it is used. Cookies fall into the following categories:

• Strictly necessary cookies: required for the Site to function. These do not require consent.
• Analytics cookies: help us understand visitor behaviour. These are only set with your consent where required.

You can control or refuse cookies through your browser settings. Disabling cookies may affect the way the Site works. Where a cookie banner is shown, you may withdraw or update your consent at any time.

6. Analytics

We may use third-party analytics tools (for example, privacy-focused analytics or Google Analytics) to collect aggregated information about Site usage. Where such tools are used, we configure them to anonymise IP addresses where possible and we only enable them with your consent where required.

If we use Google Analytics, the Google Privacy Policy applies to the data it collects: https://policies.google.com/privacy.

7. Contact form submissions

If you contact us via the email address provided on the Site (info@hyperneural.ai) or via any contact form we may add later, the personal data you provide (such as your name, email address, organisation, and message contents) will be used solely to respond to your enquiry, manage any subsequent correspondence, and keep a record for our legitimate business purposes.

We will not use your contact details to send marketing communications unless you have given us specific consent, and you may withdraw that consent at any time.

8. Data sharing

We do not sell or rent personal data. We may share personal data with:

• Service providers who help us operate the Site or communicate with you (for example, hosting providers, email providers, analytics providers). These providers act on our instructions and are bound by confidentiality and data protection obligations.
• Legal authorities where we are required to do so by law, court order, or to enforce our legal rights or protect the safety of others.
• Successors in the event of a merger, acquisition, or transfer of business assets, in which case personal data may transfer to the new owner subject to the same protections as set out in this policy.

9. International transfers

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including the use of UK-approved standard contractual clauses, adequacy decisions, or equivalent mechanisms.

10. Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Email correspondence is typically retained for up to 24 months unless a longer retention period is required for legal, accounting, or legitimate business reasons.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, and disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we work to maintain a reasonable level of protection.

12. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to ask us to delete your personal data in certain circumstances.
• Right to restrict processing — to ask us to limit how we use your data.
• Right to data portability — to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — to object to processing based on legitimate interests, including for direct marketing.
• Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to complain — to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@hyperneural.ai. We aim to respond within one calendar month.

13. Children

The Site is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected personal data from a child, please contact us so we can take appropriate action.

14. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the "Last updated" date revised accordingly. Material changes will be communicated via the Site or by email where appropriate.

15. Contact us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Email: info@hyperneural.ai
Website: hyperneural.ai